Returns & Refunds

Help with a return or refund

Have a question about returning an AuraZi haircare item or checking a refund? Contact us with your order number and a description of your enquiry.

What to include

Tell us the product name, your order number, the delivery date and the reason for your request. Please describe whether the item has been opened or used, and whether you still have its packaging and accessories.

Crystal Serum Applicator Comb enquiries

For a concern about the comb, describe the issue and include clear photographs where helpful. If your question concerns use, compatibility or cleaning, refer to the supplied instructions and let us know which guidance needs clarification.

Damaged, defective or incorrect items

Contact us with a description of the issue and clear photographs of the item and packaging. Keep the item, accessories and packaging available while discussing your enquiry with us.

Return arrangements

Contact us to ask about eligibility, the return address, shipping arrangements and any applicable costs before sending an item back. This help page does not set a return window or define eligibility conditions.

Refund enquiries

For help checking a refund, include your order number and any refund confirmation you have received. Please do not send passwords, card security codes or OTPs.

Contact AuraZi

Email: dhillonnv5@gmail.com